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ISO Management Trainings

We offer a wide range of ISO training to guide your organization towards becoming a global player that embodies the highest quality standards.

 

ISO 9001 – Quality Management Systems (QMS)

In today's fast paced environment, customers are more demanding and the competition more intense.

Delivering quality products and services is more crucial than ever for survival and long-term success.

Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance, increase customer satisfaction and gain a competitive edge.

 

Who is it for?

Anyone involved in the planning, implementing, maintaining, supervising or auditing of an ISO 9001 : 2015 QMS.

Course Content

-> ISO 9001 History

-> Benefits of Quality Management Systems

-> Key Terms and Definitions

-> High Level Structure

-> Quality Management Principles

-> Introduction to ISO 9001 : 2015

-> ISO 9001 : 2015 Requirements (Clause 4 -10)

-> Conversion Process and Timeline

-> Reflection & Feedback

ISO 27001 - Information Security

ISO/IEC 27001 is the international standard for information security management it sets out the requirements to establish, implement and continually improve an information security management system (ISMS).

By implementing the standard, organizations can identify security risks and put controls in place to manage or eliminate them, gain stakeholder and customer trust that their confidential data is protected, and help achieve preferred supplier status helping to win new business.

 

Who is it for?

Individuals interested in Information Security Management. Individuals seeking to gain knowledge about the main processes of Information Security Management Systems.

 

Course Content

-> Introduction to Cybersecurity and ISO 27001 : 2013

-> The ISO 27000 Family – Definitions and Security Concepts

-> ISO 27001 Mandatory Requirements – Context, Scope and Leadership

-> Security Planning and Risk Management

-> ISO 27001 Mandatory Requirements – Support, Operation, Monitoring and Improvement

ISO 22000 - Food Safety Management Systems (FSMS)

ISO 22000 is a globally accepted international standard, which specifies the requirements for food safety management systems. This training course is designed to guide you through the principles, requirements and practices of the ISO 22000 international standard and learn how to contribute to the continuous improvement of the management system.

 

Who is it for?

Individuals interested in Food Safety Management. Individuals seeking to gain knowledge about the main processes of Food Safety Management Systems (FSMS).

Course Content

-> Introduction to Food Safety Management System (FSMS)

-> Requirements of Food Safety Management Systems

-> Planning the implementation of a FSMS

-> Implementation of a FSMS

-> FSMS monitoring, continuous improvement and preparation for the certification audit

-> Risk Management and Support Provision

-> Performance Evaluation and Improvement

-> Monitoring, Measurement Analysis and Evaluation

-> Internal Audits and Management Reviews  

ISO 17043 – Conformity Assessment – General Requirements for Proficiency Testing

This International Standard provides a consistent basis to determine the competence of organizations that provide proficiency testing for the determination of laboratory performance.

It focuses on understanding and applying the Standard to ensure effective scheme design and conformity in an assessment context.

This course is designed for those organizations wishing to extend or enhance the delivery of services to meet the accreditation requirements of this standard in a proficiency testing (PT) setting.

Who is it for?

This course is perfect for those who develop inter-laboratory comparisons, proficiency test providers, and those who subscribe to proficiency testing schemes within their laboratories and want a greater understanding about those schemes.

Course Content

-> Introduction to ISO 17043 : 2010 & its Historical background

-> Technical Requirements 

-> Management requirements

-> Internal audit Intro

-> Internal audit Program

-> Final Assessment

ISO 17025 – Laboratory Management Systems (LMS)

ISO 17025 is the international standard for testing and calibration of laboratories.

It's a set of requirements that laboratories use to show that they operate a quality management system and that they're technically competent to do the work that they do.

Our course will equip delegates with effective auditing techniques and increase their understanding of audit principles in relation to ISO/IEC 17025 in order to improve evaluation and communication, develop more professional reporting and implement corrective actions.

Who is it for?

For all laboratory staff who: manage the laboratory, participate in the operation of the laboratory quality system, conduct tests or calibrations and train laboratory staff.

Course Content

-> Introduction to ISO/IEC 17025:2017

-> Structural requirements

-> Impartiality and confidentiality

-> Resource Requirements

-> Personnel

-> Facilities, equipment, calibration and CRMs & Traceability

-> Externally provided services

-> Review of requests, tenders and contracts

-> Selection, verification and validation of methods

-> Evaluation of measurement uncertainty

-> Sampling

-> Handling of test and calibration items

-> Assuring the quality of results

-> Reporting of results, statements of conformity, opinions and interpretations Control of data – information management

-> Management System requirements and documentation

-> Documentation and record control

-> Actions to address risks and opportunities and improvements, nonconforming work and complaints

->Internal audits

->Management review

ISO 13528 - Statistical Methods for use in Proficiency Testing by Inter laboratory Comparisons

ISO 13528 : 2015 provides detailed descriptions of statistical methods for proficiency testing providers to use to design proficiency testing schemes and to analyze the data obtained from those schemes.

It provides recommendations on the interpretation of proficiency testing data by participants in such schemes and by accreditation bodies. This course is exclusively formulated for beginners and for group training sessions in organizations to develop the Proficiency testing by inter laboratory comparison.

 

Who is it for?

The course is designed to suit all who are interested to play a significant role in the Proficiency testing this include: laboratory managers / representatives, engineers and administrative staff that have a focus on Proficiency testing by inter laboratory comparison improvement, performance and profitability.

Course Content

-> Introduction about ISO 13528:2015 and process approach
-> Inter laboratory Management System Principles
-> Guidelines for statistical design of proficiency testing
-> Guidelines for initial review of proficiency testing items
-> Determination of the assigned values and its standards uncertainty
-> Determination of criteria for evaluation of performance
-> Calculation of performance statistics
-> Graphical methods and qualitative testing schemes
-> Internal audit
-> Final assessment Reviews  

ISO 13485 – Medical Devices – Requirements for Regulatory Purposes

ISO 13485 is a quality standard for the design and manufacture of medical devices. This course covers the standard in detail, providing guidance on understanding its clauses and what you can do to your business to improve manufacturing quality, reduce defects and produce happier customers and clients.

Who is it for?

This training is designed for Quality Assurance Practitioners, Managers, ISO 13485:2016 Implementation Team Members and Management Representatives.

Course Content

-> Introduction to ISO 13485
-> The ISO 13485 Standard Explained
-> Overview of ISO 13485:2016 Requirements
-> General requirements
-> Documentation requirements
-> Management responsibility
-> Resources
-> Product realization
-> Infrastructure
-> Risk management

ISO 15189 - Medical Laboratory Management Systems

ISO 15189 an international standard that specifies the quality management system requirements particular to medical laboratories. It gives advice on to medical laboratory users, including specifics on the collection of patient samples, the interpretation of test results, acceptable turnaround times, how testing is to be provided in a medical emergency, and the lab's role in the education and training of health care staff.

This course is designed to enable professionals to build capability to initiate and spearhead the Implementation of ISO 15189 in medical laboratories.

Who is it for?

Pathologists, Clinical Microbiologists, Clinical Biochemists, Consultants, Technicians, Personnel responsible for procurement and evaluation of Laboratory Services, and those working in Medical labs with a need to understand ISO 15189

Course Content

-> Quality and Quality Management concepts
-> Commonly used quality management system standards
-> Overview and requirements of ISO 15189
-> Differences between ISO 15189:2012 and 2007 editions
-> Structure of Quality System Documentation
-> Organization & Management Responsibility
-> Quality Management system and Document Control
-> Service Agreements & Examination by referral laboratories
-> Advisory Services & Resolution of Complaint
-> Continual Improvement and Control of Records
-> Evaluation & Audits
-> Accommodation & Environment
-> Equipment Reagents & Consumables
-> Process and Quality Control
-> Laboratory Information Management System
-> Managing Management System Implementation Project

ISO 14001 - Environmental

ISO 14001 is the international standard that specifies requirements for an effective environmental management system (EMS). It provides a framework that an organization can follow, rather than establishing environmental performance requirements.

This course is designed to help you understand the importance of an Environmental Management System, the benefits that businesses, society and its implementation process.

 

Who is it for?

Designed for any type of organization, regardless of its activity or sector, it can provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved.

Course Content

-> Overview and introduction to environmental management.
-> Requirements of ISO 14001:2015 and the EMAS Regulation.
-> Initial environmental review (IER).
-> Scope of EMS.
-> Environmental policy.
-> Significant environmental aspects/issues.
-> Developing objectives and targets and planning to achieve them.
-> Operational control.
-> Competence and communication.
-> EMS audit and review.
-> Environmental legislation and compliance evaluation.
-> Comparison and requirements of standards.
-> Role of third-party auditors /certification bodies.

ISO 31000 – Risk Management

ISO 31000 is an international standard published in 2009 that provides principles and guidelines for effective risk management. This training course enables individuals to comprehend fundamental concepts about Risk Management and understand the importance and benefits that can be obtained by this standard.

Who is it for?

This course is intended for managers and prospective implementers of risk management, and anyone interested in understanding the processes and strategies of Risk Management.

Course Content

-> Introduction to Risk Management and Terminology
-> Introduction and Evolution of Risk Management Standards including the relationship with industry scheme standards
-> Understanding the role of Risk Management including its relationship with  other ISO standards
-> Principles of Risk Management
-> Risk Management Framework and PDCA Cycle
-> Risk Management Process
-> Risk Management Plan
-> Attributes of Enhanced Risk Management
-> Risk Management Indicators
-> Overview of Risk Assessment Techniques

ISO 26000 – Corporate Social Responsibility (CSR)

ISO 26000:2010 Guidance on social responsibility is an international standard providing guidelines for social responsibility. It is developed to help organizations effectively assess and address social responsibilities that are relevant and significant to their mission and vision.

Who is it for?

Any organization that seeks to grow and develop their community and Individuals concerned with Social Responsibility

Course Content

-> Corporate Social Responsibility concepts as defined by ISO 26000,
-> Normative, regulatory and legal framework related to organizations' social responsibility,
-> Fundamental principles of organizations' social responsibility.
-> Organizational governance,
-> Human rights,
-> Labor practices,
-> Environment,
-> Fair operating practices,
-> Consumer issues,
-> Community involvement and development,

ISO 50001 – Energy Management Systems

This ISO standard provides a practical way for both public and private companies to improve energy use, through the development of an energy management system (EnMS). This course is designed for organizations seeking to either create or improve upon EnMS for their organization.

Who is it for?

Managers, Auditors, trainers and/or consultants involved in an ISO 50001:2018 EnMS implementation and transition from ISO 50001:2011.

 

Course Content

-> Introduction to ISO 50001:2018
-> ISO 50001:2018 clause by clause
-> Energy Management System (EnMS) requirements
-> Plan the implementation of an EnMS
-> Implementation of an EnMS
-> EnMs monitoring, measurement and continuous improvement 
-> Audit principles, preparation and launching of an audit
-> On-site audit activities
-> Closing the audit

45001- Occupational Health & Safety Management Systems (OHSAS)

OHSAS 18001 is one of the International Standard for Occupational Health and Safety Management Systems. It provides a framework for the effective management of OH&S. This course is designed.

Who is it for?

-> Individuals interested in Occupational Health and Safety Management
-> Individuals seeking to gain knowledge about the main processes of Occupational Health and Safety Management Systems (OH&S MS)
-> Individuals interested to pursue a career in Occupational Health and Safety Management

 

Course Content

-> Introduction to the Occupational Health and Safety Management System.
-> Occupational Health and Safety Management System
-> Plan the implementation of an OH&S management system
-> Implementation of an OH&S management system
-> OH&S management system monitoring, continuous improvement and preparation for a certification audit
-> Audit principles and the preparation for and initiation of an audit
-> On-site audit activities


ISO 9001 – Quality Management Systems (QMS)

In today's fast paced environment, customers are more demanding and the competition more intense.

Delivering quality products and services is more crucial than ever for survival and long-term success.

Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance, increase customer satisfaction and gain a competitive edge.

 

Who is it for?

Anyone involved in the planning, implementing, maintaining, supervising or auditing of an ISO 9001 : 2015 QMS.

Course Content

-> ISO 9001 History

-> Benefits of Quality Management Systems

-> Key Terms and Definitions

-> High Level Structure

-> Quality Management Principles

-> Introduction to ISO 9001 : 2015

-> ISO 9001 : 2015 Requirements (Clause 4 -10)

-> Conversion Process and Timeline

-> Reflection & Feedback

ISO 27001 - Information Security

ISO/IEC 27001 is the international standard for information security management it sets out the requirements to establish, implement and continually improve an information security management system (ISMS).

By implementing the standard, organizations can identify security risks and put controls in place to manage or eliminate them, gain stakeholder and customer trust that their confidential data is protected, and help achieve preferred supplier status helping to win new business.

 

Who is it for?

Individuals interested in Information Security Management. Individuals seeking to gain knowledge about the main processes of Information Security Management Systems.

Course Content

-> Introduction to Cybersecurity and ISO 27001 : 2013

-> The ISO 27000 Family – Definitions and Security Concepts

-> ISO 27001 Mandatory Requirements – Context, Scope and Leadership

-> Security Planning and Risk Management

-> ISO 27001 Mandatory Requirements – Support, Operation, Monitoring and Improvement

ISO 22000 - Food Safety Management Systems (FSMS)

ISO 22000 is a globally accepted international standard, which specifies the requirements for food safety management systems. This training course is designed to guide you through the principles, requirements and practices of the ISO 22000 international standard and learn how to contribute to the continuous improvement of the management system.

 

Who is it for?

Individuals interested in Food Safety Management. Individuals seeking to gain knowledge about the main processes of Food Safety Management Systems (FSMS).

Course Content

-> Introduction to Food Safety Management System (FSMS)

-> Requirements of Food Safety Management Systems

-> Planning the implementation of a FSMS

-> Implementation of a FSMS

-> FSMS monitoring, continuous improvement and preparation for the certification audit

-> Risk Management and Support Provision

-> Performance Evaluation and Improvement

-> Monitoring, Measurement Analysis and Evaluation

-> Internal Audits and Management Reviews  

ISO 17043 – Conformity Assessment – General Requirements for Proficiency Testing

This International Standard provides a consistent basis to determine the competence of organizations that provide proficiency testing for the determination of laboratory performance.

It focuses on understanding and applying the Standard to ensure effective scheme design and conformity in an assessment context.

This course is designed for those organizations wishing to extend or enhance the delivery of services to meet the accreditation requirements of this standard in a proficiency testing (PT) setting.

Who is it for?

This course is perfect for those who develop inter-laboratory comparisons, proficiency test providers, and those who subscribe to proficiency testing schemes within their laboratories and want a greater understanding about those schemes.

Course Content

-> Introduction to ISO 17043 : 2010 & its Historical background

-> Technical Requirements 

-> Management requirements

-> Internal audit Intro

-> Internal audit Program

-> Final Assessment

ISO 17025 – Laboratory Management Systems (LMS)

ISO 17025 is the international standard for testing and calibration of laboratories.

It's a set of requirements that laboratories use to show that they operate a quality management system and that they're technically competent to do the work that they do.

Our course will equip delegates with effective auditing techniques and increase their understanding of audit principles in relation to ISO/IEC 17025 in order to improve evaluation and communication, develop more professional reporting and implement corrective actions.

Who is it for?

For all laboratory staff who: manage the laboratory, participate in the operation of the laboratory quality system, conduct tests or calibrations and train laboratory staff.

Course Content

-> Introduction to ISO/IEC 17025:2017

-> Structural requirements

-> Impartiality and confidentiality

-> Resource Requirements

-> Personnel

-> Facilities, equipment, calibration and CRMs & Traceability

-> Externally provided services

-> Review of requests, tenders and contracts

-> Selection, verification and validation of methods

-> Evaluation of measurement uncertainty

-> Sampling

-> Handling of test and calibration items

-> Assuring the quality of results

-> Reporting of results, statements of conformity, opinions and interpretations Control of data – information management

-> Management System requirements and documentation

-> Documentation and record control

-> Actions to address risks and opportunities and improvements, nonconforming work and complaints

->Internal audits

->Management review

ISO 13528 - Statistical Methods for use in Proficiency Testing by Inter laboratory Comparisons

ISO 13528 : 2015 provides detailed descriptions of statistical methods for proficiency testing providers to use to design proficiency testing schemes and to analyze the data obtained from those schemes.

It provides recommendations on the interpretation of proficiency testing data by participants in such schemes and by accreditation bodies. This course is exclusively formulated for beginners and for group training sessions in organizations to develop the Proficiency testing by inter laboratory comparison.

 

Who is it for?

The course is designed to suit all who are interested to play a significant role in the Proficiency testing this include: laboratory managers / representatives, engineers and administrative staff that have a focus on Proficiency testing by inter laboratory comparison improvement, performance and profitability.

Course Content

-> Introduction about ISO 13528:2015 and process approach
-> Inter laboratory Management System Principles
-> Guidelines for statistical design of proficiency testing
-> Guidelines for initial review of proficiency testing items
-> Determination of the assigned values and its standards uncertainty
-> Determination of criteria for evaluation of performance
-> Calculation of performance statistics
-> Graphical methods and qualitative testing schemes
-> Internal audit
-> Final assessment Reviews  

ISO 15189 - Medical Laboratory Management Systems

ISO 15189 an international standard that specifies the quality management system requirements particular to medical laboratories. It gives advice on to medical laboratory users, including specifics on the collection of patient samples, the interpretation of test results, acceptable turnaround times, how testing is to be provided in a medical emergency, and the lab's role in the education and training of health care staff.

This course is designed to enable professionals to build capability to initiate and spearhead the Implementation of ISO 15189 in medical laboratories.

Who is it for?

Pathologists, Clinical Microbiologists, Clinical Biochemists, Consultants, Technicians, Personnel responsible for procurement and evaluation of Laboratory Services, and those working in Medical labs with a need to understand ISO 15189

Course Content

-> Quality and Quality Management concepts
-> Commonly used quality management system standards
-> Overview and requirements of ISO 15189
-> Differences between ISO 15189:2012 and 2007 editions
-> Structure of Quality System Documentation
-> Organization & Management Responsibility
-> Quality Management system and Document Control
-> Service Agreements & Examination by referral laboratories
-> Advisory Services & Resolution of Complaint
-> Continual Improvement and Control of Records
-> Evaluation & Audits
-> Accommodation & Environment
-> Equipment Reagents & Consumables
-> Process and Quality Control
-> Laboratory Information Management System
-> Managing Management System Implementation Project

ISO 14001 - Environmental

ISO 14001 is the international standard that specifies requirements for an effective environmental management system (EMS). It provides a framework that an organization can follow, rather than establishing environmental performance requirements.

This course is designed to help you understand the importance of an Environmental Management System, the benefits that businesses, society and its implementation process.

Who is it for?

Designed for any type of organization, regardless of its activity or sector, it can provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved.

Course Content

-> Overview and introduction to environmental management.
-> Requirements of ISO 14001:2015 and the EMAS Regulation.
-> Initial environmental review (IER).
-> Scope of EMS.
-> Environmental policy.
-> Significant environmental aspects/issues.
-> Developing objectives and targets and planning to achieve them.
-> Operational control.
-> Competence and communication.
-> EMS audit and review.
-> Environmental legislation and compliance evaluation.
-> Comparison and requirements of standards.
-> Role of third-party auditors / certification bodies.

ISO 31000 – Risk Management

ISO 31000 is an international standard published in 2009 that provides principles and guidelines for effective risk management. This training course enables individuals to comprehend fundamental concepts about Risk Management and understand the importance and benefits that can be obtained by this standard.

Who is it for?

This course is intended for managers and prospective implementers of risk management, and anyone interested in understanding the processes and strategies of Risk Management.

Course Content

-> Introduction to Risk Management and Terminology
-> Introduction and Evolution of Risk Management Standards including the relationship with industry scheme standards
-> Understanding the role of Risk Management including its relationship with  other ISO standards
-> Principles of Risk Management
-> Risk Management Framework and PDCA Cycle
-> Risk Management Process
-> Risk Management Plan
-> Attributes of Enhanced Risk Management
-> Risk Management Indicators
-> Overview of Risk Assessment Techniques

ISO 26000 – Corporate Social Responsibility (CSR)

ISO 26000:2010 Guidance on social responsibility is an international standard providing guidelines for social responsibility. It is developed to help organizations effectively assess and address social responsibilities that are relevant and significant to their mission and vision.

Who is it for?

Any organization that seeks to grow and develop their community and Individuals concerned with Social Responsibility

Course Content

-> Corporate Social Responsibility concepts as defined by ISO 26000,
-> Normative, regulatory and legal framework related to organizations' social responsibility,
-> Fundamental principles of organizations' social responsibility.
-> Organizational governance,
-> Human rights,
-> Labor practices,
-> Environment,
-> Fair operating practices,
-> Consumer issues,
-> Community involvement and development,

ISO 50001 – Energy Management Systems

This ISO standard provides a practical way for both public and private companies to improve energy use, through the development of an energy management system (EnMS). This course is designed for organizations seeking to either create or improve upon EnMS for their organization.

Who is it for?

Managers, Auditors, trainers and/or consultants involved in an ISO 50001:2018 EnMS implementation and transition from ISO 50001:2011.

Course Content

-> Introduction to ISO 50001:2018
-> ISO 50001:2018 clause by clause
-> Energy Management System (EnMS) requirements
-> Plan the implementation of an EnMS
-> Implementation of an EnMS
-> EnMs monitoring, measurement and continuous improvement 
-> Audit principles, preparation and launching of an audit
-> On-site audit activities
-> Closing the audit

45001- Occupational Health & Safety Management Systems (OHSAS)

OHSAS 18001 is one of the International Standard for Occupational Health and Safety Management Systems. It provides a framework for the effective management of OH&S. This course is designed.

Who is it for?

-> Individuals interested in Occupational Health and Safety Management
-> Individuals seeking to gain knowledge about the main processes of Occupational Health and Safety Management Systems (OH&S MS)
-> Individuals interested to pursue a career in Occupational Health and Safety Management

Course Content

-> Introduction to the Occupational Health and Safety Management System.
-> Occupational Health and Safety Management System
-> Plan the implementation of an OH&S management system
-> Implementation of an OH&S management system
-> OH&S management system monitoring, continuous improvement and preparation for a certification audit
-> Audit principles and the preparation for and initiation of an audit
-> On-site audit activities

ISO 13485 – Medical Devices – Requirements for Regulatory Purposes

ISO 13485 is a quality standard for the design and manufacture of medical devices. This course covers the standard in detail, providing guidance on understanding its clauses and what you can do to your business to improve manufacturing quality, reduce defects and produce happier customers and clients.

Who is it for?

This training is designed for Quality Assurance Practitioners, Managers, ISO 13485:2016 Implementation Team Members and Management Representatives.

Course Content

-> Introduction to ISO 13485
-> The ISO 13485 Standard Explained
-> Overview of ISO 13485:2016 Requirements
-> General requirements
-> Documentation requirements
-> Management responsibility
-> Resources
-> Product realization
-> Infrastructure
-> Risk management

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Business Vitality

Imbued dynamism and vitality in your organization and cultivate a formidable team, that operates in conformity with government directives.

Occupational Safety and Health (OSH)


*A requirement of the national government for all work space

Occupational Safety and Health (OSH) is an area concerned with protecting the safety, health and welfare of people engaged in work or employment. The goals of occupational safety and health programs include fostering a safe and healthy work environment for all. 

Under section 2 of the Occupational Safety and Health Act, 2007 of Kenya; all employers must ensure the safety, health and welfare of their employees. The Act further mandates that the employee should carry out annual risk assessment concerning OSHA and send it to the area of occupational safety and health officer. Failure to do so carries a penalty of Kshs 500,000 and six-months imprisonment.

 

Who is it for?

This is a mandatory training in Kenya for all places of work.

Course Content

->Introduction to OSHA
-> Managing Safety and Health
-> Walking & Working Surfaces, including Fall Protection
-> Emergency Action Plan
-> Slip, Trip and Fall Hazard Protection
-> Fixed and Portable Ladder Safety
-> Fire Prevention, Protection and Emergency Door Safety
-> Dangers of Electrical Hazards
-> Personal Protective Equipment
-> Using and Choosing PPE (Personal Protective Equipment)
-> Exit Routes, Emergency Action Plans, and Fire Prevention
-> Workers' Rights to Know the Chemical Makeup of Materials Found in Their Workplace
-> Difference Between Chronic and Acute Health Ailments
-> Hazards of Spray Finishing, Dipping/Coating, Combustible Liquids and Compressed Gases
-> Dangers of Unguarded Equipment

-> Reflection & Feedback

Fire and Safety Training


*A requirement of the national government for all work space

Fires ravage many industrial facilities each year, causing a lot of property damage and approximately 150,000 – 200,000 victims annually according to the Ministry of Health. What is shocking is that ninety percent of these fires can be attributed to human errors. To prevent such occurrences the Kenya Fire Risk and Reduction Rules (2007) section 21 requires all businesses to carry out fire training for its employees.

Our Fire and Safety Training is designed to raise awareness of fire hazards in the workplace, train staff on safe use of fire fighting appliances and how to act safely in the event of an emergency fire situation.

 

Who is it for?

This is a mandatory training in Kenya for all places of work.

Course Content

-> Introduction to Fire and Safety
-> An overview of the Fire safety legislation
-> Understanding the physics and chemistry of fire
-> Development and spread of fire
-> Action in the event of a fire
-> Means of raising an alarm
-> Means of summoning the fire brigade
-> Action on hearing the fire alarm
-> Evacuation procedures
-> Practical demonstration of use of fire extinguishers

Food safety and Personal Hygiene Training

Food and safety training helps companies reduce the chance of food getting contaminated or poisoned. This is good for a company’s reputation and the health of everyone who comes in contact with food from your establishment. According to the World Health Organization, Food-borne diseases remain a problem in Kenya and approximately 70% of all episodes of diarrhea are attributable to ingestion of contaminated food and water.

This training is suitable for any organization involved in the food supply chain, this includes food processors, retailers, restaurants and caterers. Through the training: your employees will learn safe food handling techniques and storage and also help you create a food safety management system.

 

Who is it for?

Any person who works where food is made, sold, or served.

Course Content

-> Introduction to Food Safety
-> Personal Hygiene
-> Cleaning
-> Storage, Temperature & Time
-> Food Safety Hazards
-> Waste management
-> Food hygiene law
-> Food deliveries
-> Time and temperature controls.
-> Refrigeration

First Aid Training

Training employees on first aid is one of the best ways to ensure safety for your business in times of an emergency. This first aid training will help in reducing workplace accidents through awareness, equip employees with skills for a quick and effective response during an emergency and create a more conducive environment for everyone.

As the numbers of incidents go down so will be the cost of a workplace accident–legal fees, lost productivity, and workers' compensation; in the end this training will prove to be more cost-effective.

This training is very important for all organizations that have employees as mandated by the Factories Act Cap. 514 and OSHA Act of 2007 to training their staff on First Aid and Awareness.

Who is it for?

This is a mandatory training in Kenya for all places of work. The course is also designed for any person who would like to be a first aid trainer.

Course Content

-> Introduction to First Aid
-> First Aid Priorities
-> Managing Incidents
-> Basic Life Support
-> Examination of a Casualty
-> Unconsciousness
-> Control of Bleeding
-> Burns and Scalds
-> CPR
-> Regulations
-> First Aid Kits and its contents
-> Recording and Reporting

Disaster risk Management Training

In Kenya disasters such as fires, terrorism, election violence and theft can bring an organization to its knees if not thought through and prepared in advance. That is why Disaster Risk Management Training is very important, it helps organizations to prevent new disaster risks, reduce existing disaster risks, and manage residual risks, contributing to the strengthening of resilience and reduction of losses.

Who is it for?

This training is for Government officials responsible for disaster management policy and planning, international and local NGOs and persons involved in the coordination of disaster management activities.

Course Content

-> Introduction to DRM - basic concepts of Disaster Risk Management, players and Terminology
-> Overview of disaster risk management
-> Classification of hazards/disasters
-> Hazard, vulnerability, capacity and risk assessment
-> Disaster risk mitigation framework
-> Disaster and development
-> Mainstreaming DRR in the development planning proc
-> Overview of preparedness planning processes and concepts
-> Emergency response management principles and concepts
-> Key response implementation considerations
-> Use of emergency coordination centers
-> ICT in emergency responses and management
-> Introduction to policy formulation process
-> Overview and status of DRM Legislation and policies
-> Institutional arrangements and coordination structures at national and Global level
-> Introduction to coordination of DRM

Integrity and Work Ethics Training

Trust is an important commodity when dealing with different stakeholders for any organization. Revealingly, 55% of 1,400 CEOs questioned by PwC in a 2016 survey identified bribery and corruption as a threat to their business’s growth prospects.

That is why this training is important, it will inform your organization of how to set the right standards and policies for dealing with both internal and external entities. It will also help you: set up a comprehensive Ethic Management Systems and create structures, processes and strategies for making ethics and integrity within your organization a custom.

Who is it for?

This training will be of great importance to people working in Procurement, Finance, Compliance & Legal, Internal Audit, Risk Management, Sales & Marketing, Supply Chain, Human Resources and Corporate Social Responsibility (CSR) departments.

Course Content

-> Introduction to Ethics and Integrity
-> Introduction to the Code of Business Conduct and Ethics
-> Obeying the Law, Rules and Regulations
-> Introduction to the Code of Business Conduct and Ethics
-> Obeying the Law, Rules and Regulations
-> Building Awareness, Trust, and a High-Integrity Work Culture
-> Organization Ethical Culture Workshops
-> Code of Conduct Workshops
-> Ethical Decision-Making Workshops
-> Ethical Self-Awareness Workshops
-> Assessing the Ethics Training Workshops

Leadership and Good Governance

It a well-established truth that competent leadership and governance are key to the success of any organization. The core purpose of this training, therefore, is to develop and equip a new crop of leaders that provide solutions that are relevant to 21st-century issues.

It challenges middle and senior position leaders in making their impact felt and also equipping them with the skills to predict, analyze and develop strategies to deal with real-life situations that they are likely to come up in the competitive changing organizational environments.

Who is it for?

This training tailor-made for senior and middle-level managers, County committee members, project teams, individuals working in public and private sector programs. Employees working in County offices, CDF, NGOs and anyone who wants to improve their Leadership & Governance skills.

Course Content

-> Introduction to ISO 13485
-> The ISO 13485 Standard Explained
-> Overview of ISO 13485:2016 Requirements
-> General requirements
-> Documentation requirements
-> Management responsibility
-> Resources
-> Product realization
-> Infrastructure
-> Risk management

Integrated Waste Management Training

This is a training that is offered to organizations and individuals who manage municipal solid waste management systems. It provides a good an excellent ground in various issues involved in the management of waste such as collection systems, recycling and reuses program, compositing, health and safety; personnel management; planning, regulatory considerations and Public Education.

Who is it for?

Professionals who work in the waste sector and on waste projects, Environmental consultants interested in waste management solutions, NGOs, civil society, community-based organizations focused on waste problems and Urban planners form municipalities, councils and other government organizations interested in waste management solutions.

Course Content

-> Introduction to Waste Management systems
-> The Sources of Waste - Production and Consumption
-> What is Waste – Classification and Characterization
-> Solid waste legislation
-> Tools to use to involve communities in understanding waste characteristics, classifications and sources of generation
-> Waste and Us – The influence of Waste on Urban Development, Environment, Climate, Health and Food.
-> Transportation, Segregation and Processing
-> Recovery and Recycling
-> Disposal
-> Common Reasons Why Waste Management Systems Fail
-> One-Dimensional Versus Multi-Dimensional Management Approach
-> Actors and stakeholders in Solid Waste Management

Communications Skills

Communication is an important aspect of daily routine and process, including learning, socializing, business transactions, etc. the office and workplace environment is particularly dependent on good and effective communication.

This training aims to enhance people’s ability to communicate effectively, appropriately and clearly in all situations. As a participant, this course will improve your workplace relationship as your communication with colleagues, customer, senior, juniors and others become better.

Who is it for?

Marketing and Sales managers, Administration executives, Trainers, teaching staff, educators, Government officials responsible for communication and any professional who would like to improve their spoken communication at an advanced level.

Course Content

-> What is communication
-> Communication Essentials
-> Role of an Effective Communicator
-> Good vs Bad Communication
-> Impact of Communication Errors
-> Assess your Communication Style
-> Understanding communication barriers
-> Verbal and non-verbal communication
-> Emotional intelligence
-> Listening and questioning

Brand Management and Product Positioning

Brand Management refers to the process of maintaining, improving, and upholding a brand so that the name is associated with positive results. While Product positioning is the process marketers use to determine how to best communicate their products' attributes to their target customers.

This training will help organizations and individuals improve the branding of their firms, increase customer loyalty and gain a competitive edge.

Who is it for?

Product marketing directors and managers, advertising managers, press relations managers, copywriters, business owners, entrepreneurs, leaders of non-profit organizations, Event managers and anyone profession with an interest in marketing.

Course Content

-> An introduction to the Strategic Brand Planning
-> Clarifying the substance of your brand
-> Establishing the business case for your brand plan
-> Identifying sources of value in your brand
-> Understanding your brand experience
-> Brand positioning
-> Practical tools for brand building and positioning:
-> Finding and choosing the right market segment(s) to serve
-> Brands Pricing Matrix
-> Take Advantage of Every Opportunity
-> Deciding Brand Activities

Strategic Planning

The purpose of strategic planning is for an organization to be able to define its strategy, or direction, and making decisions on allocating its resources to pursue this strategy. It may also extend to control mechanisms for guiding the implementation of the strategy. In this training, AMC business experts will facilitate a conversation in helping an organization to chart.

Who is it for?

Members of Management Team, Team Leaders, Line Managers and Project Professionals

Course Content

-> Introduction to Strategic Planning
-> Analyzing the State of Your Organization
-> Clarifying Organization Mandates and Mission
-> Assessing the Environment and Identifying Strengths and Weaknesses
-> Collecting and Analyzing the Data
-> Stating the Mission, Vision and Values
-> Formulate and Plan Immediate and Long-Term Outcomes
-> Prioritizing Needs and Identifying Risks
-> Designing and Validating Tactics
-> Prioritizing Tactics and Resources
-> Outlining, Designing Plan, Including Budgets
-> Process Design and Action Guidelines
-> Documenting and Communicating the Plan
-> Updating and Revising the Plan

Report Writing Training

This Report Writing Skills training course will show you how to put together a well-structured report by showing you how to plan the report, adapt it for your audience, build the report around a structure and how to bring it to a successful close. This training will provide attendees with a toolkit to improve their business report writing skills. It focuses on the key elements of writing and presenting business reports such as Preparation, structure, writing and presenting. The session includes a range of activities that will allow the participants to practice skills, alongside trainer-led sessions to introduce the relevant knowledge.

Who is it for?

Professionals who regularly write reports for an external or internal audience and anyone whose work include a lot of report writing.

Course Content

-> Introduction to Report Writing
         o What and why a report?
         o Basic Principles of Report Writing
         o Structure of Business Reports
-> Plan and Prepare
        o Reason of the Report
        o Understanding your Readers
        o Brainstorming
        o References for your information
-> Write the Report
        o Writing
        o Write language and tone
-> Check and Edit

 

45001- Occupational Health & Safety Management Systems (OHSAS)

OHSAS 18001 is one of the International Standard for Occupational Health and Safety Management Systems. It provides a framework for the effective management of OH&S. This course is designed.

Who is it for?

-> Individuals interested in Occupational Health and Safety Management
-> Individuals seeking to gain knowledge about the main processes of Occupational Health and Safety Management Systems (OH&S MS)
-> Individuals interested to pursue a career in Occupational Health and Safety Management

Course Content

-> Introduction to the Occupational Health and Safety Management System.
-> Occupational Health and Safety Management System
-> Plan the implementation of an OH&S management system
-> Implementation of an OH&S management system
-> OH&S management system monitoring, continuous improvement and preparation for a certification audit
-> Audit principles and the preparation for and initiation of an audit
-> On-site audit activities

 

Occupational Safety and Health (OSH)

*A requirement of the national government for all work space

Occupational Safety and Health (OSH) is an area concerned with protecting the safety, health and welfare of people engaged in work or employment. The goals of occupational safety and health programs include fostering a safe and healthy work environment for all. 

Under section 2 of the Occupational Safety and Health Act, 2007 of Kenya; all employers must ensure the safety, health and welfare of their employees. The Act further mandates that the employee should carry out annual risk assessment concerning OSHA and send it to the area of occupational safety and health officer. Failure to do so carries a penalty of Kshs 500,000 and six-months imprisonment.

 

Who is it for?

This is a mandatory training in Kenya for all places of work.

Course Content

-> Introduction to OSHA
-> Managing Safety and Health
-> Walking & Working Surfaces, including Fall Protection
-> Emergency Action Plan
-> Slip, Trip and Fall Hazard Protection
-> Fixed and Portable Ladder Safety
-> Fire Prevention, Protection and Emergency Door Safety
-> Dangers of Electrical Hazards
-> Personal Protective Equipment
-> Using and Choosing PPE (Personal Protective Equipment)
-> Exit Routes, Emergency Action Plans, and Fire Prevention
-> Workers' Rights to Know the Chemical Makeup of Materials Found in Their Workplace
-> Difference Between Chronic and Acute Health Ailments
-> Hazards of Spray Finishing, Dipping/Coating, Combustible Liquids and Compressed Gases

-> Dangers of Unguarded Equipment

Fire and Safety Training


*A requirement of the national government for all work space

Fires ravage many industrial facilities each year, causing a lot of property damage and approximately 150,000 – 200,000 victims annually according to the Ministry of Health. What is shocking is that ninety percent of these fires can be attributed to human errors. To prevent such occurrences the Kenya Fire Risk and Reduction Rules (2007) section 21 requires all businesses to carry out fire training for its employees.

Our Fire and Safety Training is designed to raise awareness of fire hazards in the workplace, train staff on safe use of fire fighting appliances and how to act safely in the event of an emergency fire situation.

 

Who is it for?

This is a mandatory training in Kenya for all places of work.

Course Content

-> Introduction to Fire and Safety
-> An overview of the Fire safety legislation
-> Understanding the physics and chemistry of fire
-> Development and spread of fire
-> Action in the event of a fire
-> Means of raising an alarm
-> Means of summoning the fire brigade
-> Action on hearing the fire alarm
-> Evacuation procedures
-> Practical demonstration of use of fire extinguishers

Food safety and Personal Hygiene Training

Food and safety training helps companies reduce the chance of food getting contaminated or poisoned. This is good for a company’s reputation and the health of everyone who comes in contact with food from your establishment. According to the World Health Organization, Food-borne diseases remain a problem in Kenya and approximately 70% of all episodes of diarrhea are attributable to ingestion of contaminated food and water.

This training is suitable for any organization involved in the food supply chain, this includes food processors, retailers, restaurants and caterers. Through the training: your employees will learn safe food handling techniques and storage and also help you create a food safety management system.

 

Who is it for?

Any person who works where food is made, sold, or served.

 

Course Content

-> Introduction to Food Safety
-> Personal Hygiene
-> Cleaning
-> Storage, Temperature & Time
-> Food Safety Hazards
-> Waste management
-> Food hygiene law
-> Food deliveries
-> Time and temperature controls.
-> Refrigeration

First Aid Training

Training employees on first aid is one of the best ways to ensure safety for your business in times of an emergency. This first aid training will help in reducing workplace accidents through awareness, equip employees with skills for a quick and effective response during an emergency and create a more conducive environment for everyone.

As the numbers of incidents go down so will be the cost of a workplace accident–legal fees, lost productivity, and workers' compensation; in the end this training will prove to be more cost-effective.

This training is very important for all organizations that have employees as mandated by the Factories Act Cap. 514 and OSHA Act of 2007 to training their staff on First Aid and Awareness.

Who is it for?

This is a mandatory training in Kenya for all places of work. The course is also designed for any person who would like to be a first aid trainer.

Course Content

-> Introduction to First Aid
-> First Aid Priorities
-> Managing Incidents
-> Basic Life Support
-> Examination of a Casualty
-> Unconsciousness
-> Control of Bleeding
-> Burns and Scalds
-> CPR
-> Regulations
-> First Aid Kits and its contents
-> Recording and Reporting

Disaster risk Management Training

In Kenya disasters such as fires, terrorism, election violence and theft can bring an organization to its knees if not thought through and prepared in advance. That is why Disaster Risk Management Training is very important, it helps organizations to prevent new disaster risks, reduce existing disaster risks, and manage residual risks, contributing to the strengthening of resilience and reduction of losses.

Who is it for?

This training is for Government officials responsible for disaster management policy and planning, international and local NGOs and persons involved in the coordination of disaster management activities.

Course Content

-> Introduction to DRM - basic concepts of Disaster Risk Management, players and Terminology
-> Overview of disaster risk management
-> Classification of hazards/disasters
-> Hazard, vulnerability, capacity and risk assessment
-> Disaster risk mitigation framework
-> Disaster and development
-> Mainstreaming DRR in the development planning proc
-> Overview of preparedness planning processes and concepts
-> Emergency response management principles and concepts
-> Key response implementation considerations
-> Use of emergency coordination centers
-> ICT in emergency responses and management
-> Introduction to policy formulation process
-> Overview and status of DRM Legislation and policies
-> Institutional arrangements and coordination structures at national and Global level
-> Introduction to coordination of DRM

Integrity and Work Ethics Training

Trust is an important commodity when dealing with different stakeholders for any organization. Revealingly, 55% of 1,400 CEOs questioned by PwC in a 2016 survey identified bribery and corruption as a threat to their business’s growth prospects.

That is why this training is important, it will inform your organization of how to set the right standards and policies for dealing with both internal and external entities. It will also help you: set up a comprehensive Ethic Management Systems and create structures, processes and strategies for making ethics and integrity within your organization a custom.

 

Who is it for?

This training will be of great importance to people working in Procurement, Finance, Compliance & Legal, Internal Audit, Risk Management, Sales & Marketing, Supply Chain, Human Resources and Corporate Social Responsibility (CSR) departments.

 

Course Content

-> Introduction to Ethics and Integrity
-> Introduction to the Code of Business Conduct and Ethics
-> Obeying the Law, Rules and Regulations
-> Introduction to the Code of Business Conduct and Ethics
-> Obeying the Law, Rules and Regulations
-> Building Awareness, Trust, and a High-Integrity Work Culture
-> Organization Ethical Culture Workshops
-> Code of Conduct Workshops
-> Ethical Decision-Making Workshops
-> Ethical Self-Awareness Workshops
-> Assessing the Ethics Training Workshops

Leadership and Good Governance

It a well-established truth that competent leadership and governance are key to the success of any organization. The core purpose of this training, therefore, is to develop and equip a new crop of leaders that provide solutions that are relevant to 21st-century issues.

It challenges middle and senior position leaders in making their impact felt and also equipping them with the skills to predict, analyze and develop strategies to deal with real-life situations that they are likely to come up in the competitive changing organizational environments.

Who is it for?

This training tailor-made for senior and middle-level managers, County committee members, project teams, individuals working in public and private sector programs. Employees working in County offices, CDF, NGOs and anyone who wants to improve their Leadership & Governance skills.

Course Content

-> Introduction to ISO 13485
-> The ISO 13485 Standard Explained
-> Overview of ISO 13485:2016 Requirements
-> General requirements
-> Documentation requirements
-> Management responsibility
-> Resources
-> Product realization
-> Infrastructure
-> Risk management

Integrated Waste Management Training

This is a training that is offered to organizations and individuals who manage municipal solid waste management systems. It provides a good an excellent ground in various issues involved in the management of waste such as collection systems, recycling and reuses program, compositing, health and safety; personnel management; planning, regulatory considerations and Public Education.

Who is it for?

Professionals who work in the waste sector and on waste projects, Environmental consultants interested in waste management solutions, NGOs, civil society, community-based organizations focused on waste problems and Urban planners form municipalities, councils and other government organizations interested in waste management solutions.

Course Content

-> Introduction to Waste Management systems
-> The Sources of Waste - Production and Consumption
-> What is Waste – Classification and Characterization
-> Solid waste legislation
-> Tools to use to involve communities in understanding waste characteristics, classifications and sources of generation
-> Waste and Us – The influence of Waste on Urban Development, Environment, Climate, Health and Food.
-> Transportation, Segregation and Processing
-> Recovery and Recycling
-> Disposal
-> Common Reasons Why Waste Management Systems Fail
-> One-Dimensional Versus Multi-Dimensional Management Approach
-> Actors and stakeholders in Solid Waste Management

Communications Skills

Communication is an important aspect of daily routine and process, including learning, socializing, business transactions, etc. the office and workplace environment is particularly dependent on good and effective communication.

This training aims to enhance people’s ability to communicate effectively, appropriately and clearly in all situations. As a participant, this course will improve your workplace relationship as your communication with colleagues, customer, senior, juniors and others become better.

Who is it for?

Marketing and Sales managers, Administration executives, Trainers, teaching staff, educators, Government officials responsible for communication and any professional who would like to improve their spoken communication at an advanced level.

Course Content

-> What is communication
-> Communication Essentials
-> Role of an Effective Communicator
-> Good vs Bad Communication
-> Impact of Communication Errors
-> Assess your Communication Style
-> Understanding communication barriers
-> Verbal and non-verbal communication
-> Emotional intelligence
-> Listening and questioning

Brand Management and Product Positioning

Brand Management refers to the process of maintaining, improving, and upholding a brand so that the name is associated with positive results. While Product positioning is the process marketers use to determine how to best communicate their products' attributes to their target customers.

This training will help organizations and individuals improve the branding of their firms, increase customer loyalty and gain a competitive edge.

Who is it for?

Product marketing directors and managers, advertising managers, press relations managers, copywriters, business owners, entrepreneurs, leaders of non-profit organizations, Event managers and anyone profession with an interest in marketing.

Course Content

-> An introduction to the Strategic Brand Planning
-> Clarifying the substance of your brand
-> Establishing the business case for your brand plan
-> Identifying sources of value in your brand
-> Understanding your brand experience
-> Brand positioning
-> Practical tools for brand building and positioning:
-> Finding and choosing the right market segment(s) to serve
-> Brands Pricing Matrix
-> Take Advantage of Every Opportunity
-> Deciding Brand Activities

Strategic Planning

The purpose of strategic planning is for an organization to be able to define its strategy, or direction, and making decisions on allocating its resources to pursue this strategy. It may also extend to control mechanisms for guiding the implementation of the strategy. In this training, AMC business experts will facilitate a conversation in helping an organization to chart.

Who is it for?

Members of Management Team, Team Leaders, Line Managers and Project Professionals

Course Content

-> Introduction to Strategic Planning
-> Analyzing the State of Your Organization
-> Clarifying Organization Mandates and Mission
-> Assessing the Environment and Identifying Strengths and Weaknesses
-> Collecting and Analyzing the Data
-> Stating the Mission, Vision and Values
-> Formulate and Plan Immediate and Long-Term Outcomes
-> Prioritizing Needs and Identifying Risks
-> Designing and Validating Tactics
-> Prioritizing Tactics and Resources
-> Outlining, Designing Plan, Including Budgets
-> Process Design and Action Guidelines
-> Documenting and Communicating the Plan
-> Updating and Revising the Plan

Report Writing Training

This Report Writing Skills training course will show you how to put together a well-structured report by showing you how to plan the report, adapt it for your audience, build the report around a structure and how to bring it to a successful close. This training will provide attendees with a toolkit to improve their business report writing skills. It focuses on the key elements of writing and presenting business reports such as Preparation, structure, writing and presenting. The session includes a range of activities that will allow the participants to practice skills, alongside trainer-led sessions to introduce the relevant knowledge.

Who is it for?

Professionals who regularly write reports for an external or internal audience and anyone whose work include a lot of report writing.

Course Content

-> Introduction to Report Writing
         o What and why a report?
         o Basic Principles of Report Writing
         o Structure of Business Reports
-> Plan and Prepare
        o Reason of the Report
        o Understanding your Readers
        o Brainstorming
        o References for your information
-> Write the Report
        o Writing
        o Write language and tone
-> Check and Edit